Returns

Refund & cancellation

Cancellation

An order can be cancelled for a full refund any time before it is dispatched. Email hello@chandvi.com with your order number. Once dispatched, an order cannot be cancelled, but it can be returned under the terms below.

Returns

You may return any piece within 7 days of delivery, provided it is unworn, undamaged, and returned with its box and its weight card. The weight card is how we verify the piece that comes back is the piece we sent.

• Write to us within 7 days of delivery to start a return.
• We arrange a reverse pickup where our courier serves your pin code; otherwise we reimburse standard courier charges.
• Personalised and engraved pieces cannot be returned, since they cannot be resold.
• Rakhi capsule pieces ordered after 24 August 2026 are not returnable — this is stated at checkout, not buried here.

Damaged or incorrect items

If a piece arrives damaged, or the weight on the card does not match the weight on the product page, tell us within 48 hours with a photograph. We replace it or refund it in full, including shipping, and you keep our apology.

Refund timelines

Approved refunds are issued to the original payment method within 5–7 working days of us receiving the returned piece. Your bank may take a further 2–5 days to show it.