Frequently Asked Questions

Are your pieces real silver?

Yes. Every Chandvi piece is solid, hallmarked 925 sterling silver — never plated. Each piece is hallmarked for purity before it leaves our studio.

What does “made to order” mean?

We craft each order individually rather than holding mass stock. Most pieces are made and dispatched within 5–10 business days; engraved pieces may take a little longer. The dispatch window is shown on each product page.

When should I order for Raksha Bandhan?

Order by the cut-off date shown on the product page (Reserve by 18 August) so your piece is crafted, hallmarked and delivered in good time.

Can I have a piece engraved?

Many pieces can be engraved with a name, date or short message. Please check details carefully before confirming — engraved pieces are made uniquely for you and cannot be returned unless faulty.

Do you ship across India and internationally?

Yes. We ship across India via insured, tracked courier, and internationally via insured express courier. See our Shipping & Made-to-Order page for timelines.

What is your returns policy?

Unworn, non-personalised pieces may be returned within 7 days of delivery. Personalised and engraved pieces cannot be returned unless damaged or defective. See our Refund Policy for full details.