Refund policy

Returns & Refunds

 

Every Chandvi piece is hallmarked 925 sterling silver, made to order by hand. Because each piece is crafted individually — and many are engraved or personalised — this policy reflects the nature of bespoke work.

 

Personalised & engraved pieces

Engraved, monogrammed or made-to-measure pieces cannot be returned or exchanged unless they arrive damaged or defective, as they are created uniquely for you.

 

Non-personalised pieces

Unworn, non-personalised pieces in their original, undamaged packaging may be returned within 7 days of delivery for a refund or exchange. The item must be unused and accompanied by proof of purchase.

 

Damaged or defective items

If your piece arrives damaged or with a manufacturing defect, write to us within 48 hours of delivery at care@chandvi.com with photographs. We will arrange a replacement, repair or full refund at no cost to you.

 

How to start a return

Email care@chandvi.com with your order number and reason for return. Approved returns should be sent to our studio by an insured courier; we cannot be responsible for items lost in transit to us.

 

Refunds

Once received and inspected, approved refunds are processed to your original payment method within 7–10 business days. Original shipping charges are non-refundable except for damaged or defective items.

 

Questions? Write to us at care@chandvi.com.